I can do it all! Not…

17 years ago, I set out on a wonderful journey and started The Virtual Alternative.  Working at home alone isn’t for everyone, but I had other colleagues going through the process and a business manager with whom I met monthly.

Then I didn’t.  Then I did the wrong thing – I thought I could do it all by myself (except the bookkeeping, never do the bookkeeping).

As my children got older and started taking on jobs I couldn’t imagine or explain, I would talk to them about my challenges.  Olivia in particular would give me great ideas on how to deal with clients, even how to write emails to clients I was finding difficult.

So, starting years ago, Olivia really became my business manager – from afar.

In the fall of 2019, I was fortunate enough that Olivia came on board full time.  Now, that happened almost organically.  She started looking at my social media presence and became a bit of a tyrant:  why did you do it his way, have you thought about using this program, etc.  She also continued to provide a daily sounding board and strategist around client management, especially comforting during this pandemic (I’m not in it alone).  She has taken my social media presence from essentially zero (I had a static, 16 year old webpage) to vibrant and solid.

She has put in processes and tracking mechanisms so that not only we know where we are but clients can keep track as well. 

She offers these and other new services to clients including business set up, management, social media and sparkle.  Again, during this pandemic she has offered services that I could not that has led to client retention.  

But the proof is in the pudding.  In the months immediately following Olivia’s jump on board, I had the best billing months in 17 years!  Billing increased between $1500 and $2000 per month – and she was only just getting started! 

I’m looking forward to a number of prosperous and happy years working with Olivia.

Published by J. Liz Saunders

With over 30 years of experience, J. Liz Saunders delivers exceptional office and sales support to a wide range of businesses. More importantly, she does so with creativity. Her ‘can do’, ‘can solve’, ‘can source’ attitude results in the most efficient and effective completion of her clients’ requirements every time. Upon first meeting, Liz’ her most notable quality is her energy. When preparing for and running the Toronto marathon in 2004, Liz channelled this energy with discipline and determination. She uses those same qualities when organizing her many clients and delivering high quality support services in a timely manner. As a virtual assistant, Liz cold calls and generates leads for sales people; researches sites for meetings; schedules appointments and provides client support; offers transcription services, manages broadcast emails, arranges printing, handles basic bookkeeping; writes correspondence, proposals, quotes and invoices for clients; and acts as a call centre taking registrations for seminars. Liz is a certified Virtual Assistant with extensive experience in Microsoft Office. She has a BA from the University of Toronto and studied Fundraising Management at Ryerson University. She has experience in legal services, construction, insurance, real estate and facilities management. Liz builds her business based on trust, quality and a commitment to exceptional results.

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