WestJet vs Air Canada Vacations: Who has better customer service?

Yesterday morning, while doing my bank and credit card reconciliations, I found a charge by WestJet for $19.17 USD from a recent flight.  I searched everywhere for the receipt and couldn’t find it.  Since I thought there was absolutely no hope of seeing my money again, I tweeted “$19.17 USD for a turkey croissant sandwich? Continue reading “WestJet vs Air Canada Vacations: Who has better customer service?”

Is it Florida or is it Rhus Tox?

Here I sit in the Sunshine State, which is finally sunny after two very cloudy and windy days, and I realize that my scalp doesn’t hurt as much as it has in the past. Hmmm…I took my first dose of Rhus tox (poison ivy) a week ago Monday and my second dose last night (sorry,Continue reading “Is it Florida or is it Rhus Tox?”

Another example of great customer service: Paragon Travel

I write a lot about good customer service because it so often goes unnoticed in our busy world.  Paragon Travel deserves recognition. Thursday I flew to St. John’s, Newfoundland for my annual trip to visit our property manager.  On June 21st I had the major surgery on both feet (as you know).  I was ledContinue reading “Another example of great customer service: Paragon Travel”

The Magic of Disney, Harry Potter and Jaden by Liz Saunders

It’s been a very tiring week.  Vacations are supposed to be relaxing.  Not so with a 9 year old in tow and theme parks to do. Theme parks every other day should be doable, right?  And physically it wasn’t bad (okay, I lie, my feet were killing me at the end of each day).  ThankContinue reading “The Magic of Disney, Harry Potter and Jaden by Liz Saunders”

Getting on with life! by Liz Saunders

I can’t believe two weeks have passed since my last blog. During the cruise, when I was in so much pain from my arthritis, I promised myself that when I returned I would get on the phone to my hand and foot surgeon and make appointments.  Well, I like to keep my promises to myselfContinue reading “Getting on with life! by Liz Saunders”

Advantage Car Rentals redeems itself – with good customer service! by Liz Saunders

I recently blogged about our “interesting” experience with Advantage Car Rental in Fort Lauderdale.  Well, having said “don’t use this company”, I take it back. Joe did the research to discover that Advantage Car Rental is owned by Hertz.   He also found the email addresses for Vice President of Hertz, Brian Dickerson and Senior ViceContinue reading “Advantage Car Rentals redeems itself – with good customer service! by Liz Saunders”

It all boils down to customer service! by Liz Saunders

The trip is over.  I type this sitting on the floor of the plane because we’ve got the best leg room ever  right beside the emergency exit.  But I’ve never seen this much leg room, it’s awesome.  One of the best things of this trip. The ship was quite impressive compared to the tug boatContinue reading “It all boils down to customer service! by Liz Saunders”

The Cruise – the Beginning

Welcome to the Carnival Freedom.  Within minutes of being on board, a waiter was rude to me.  Unbelievable!  I was so stunned at the time that I didn’t react but I will be talking to guest services…for sure! Unfortunately, Monday I pushed my body way too far so my hands and feet are shockingly painfulContinue reading “The Cruise – the Beginning”

Homeopathics, Rx and Cuba – Who knew? by Liz Saunders

In preparation for our vacation, I made a trip to Riverdale Homeopathy on the Danforth to pick up some Calcarea Phorphoric.  This is the most amazing stuff that Witchy Woman suggested I take for pain relief for my arthritis.  The one thing I know about Florida is that while there’s a Dollartree, CVS, Publix, WalgreenContinue reading “Homeopathics, Rx and Cuba – Who knew? by Liz Saunders”

On our way to Fort Lauderdale…No Wait, Make that Montreal by Liz Saunders

 It has been a very interesting start to our vacation.  First thing this morning, I heard from daughter Siobhan – my computer would not connect to the internet.  This is a serious issue as she’s looking after The Virtual Alternative while I’m away.   I think it might stem from the fact that yesterday IContinue reading “On our way to Fort Lauderdale…No Wait, Make that Montreal by Liz Saunders”