Some time ago, I blogged about an example of customer service that stood above the crowd: when Jennifer of Oust-A-Mouse offered me a second unit, “on loan”, to help battle my cottage mouse problem. Well, I am extremely happy to report that I have not seen any evidence of mice…no actual critters, no tell tale droppings, nothing.
And that, despite continuing to find new spots that we never cleaned in the first place. Needless to say, those spots are being cleaned and bleached as they are found but still no new critters have made their way inside.
We even had renovations done to our fireplace hearth and the workman took the hearth out and left the inside wide open to the outside. Still no critters!
Many years ago when I was newly in business, I had a client named Graham who gave me a fairly small job to do and for whatever reason, it just went wrong at every turn. When I finally completed the tasks assigned, I was incredibly frustrated with myself that a fairly straightforward job had gone so awry. I eventually handed Graham the finished job and never sent him an invoice. Years later he came back to me with a $3500 project, which I was able to complete on time and on budget; a project I never would have seen had I billed him for the $100 job years earlier.
In the case of Oust-A-Mouse, it wasn’t that the product didn’t work, it was that I had so many mice, I needed two units to do the job properly.
In my opinion, anyone who stands as firmly behind a product as Jennifer does should be applauded and promoted. In this day and age of disposable everything and an attitude of buyer beware, it’s truly refreshing to find a company like Oust-A-Mouse and an owner like Jennifer who offer an exceptional product and exceptional customer service. I hope that at The Virtual Alternative we always strive to live up to Jennifer’s example.